Empathy in FinTech Testing: The Human Element Behind Every Transaction

This article published at Synapse-QA, explores the often-overlooked emotional side of financial technology through the lens of software testing. It highlights how empathy helps testers go beyond checking functionality and start understanding real user experiences. From the anxiety of pending payments to the fear triggered by display bugs, the article shows how small technical oversights can have big emotional impacts. Through relatable stories and practical examples, it encourages testers to design test cases that reflect human realities, not just system requirements—because behind every transaction is a person, not just data.

Read more in details : Synapse-QA Article Link